Refund Policy

Refund Policy: If service not delivered then merchant can request for refund from Universial Travel BD admin panel. It will be processed to card holder bank and takes 7 – 10 days to complete.

Fraud Policy:Universial Travel BD can detect suspected fraud transaction within 5-7 seconds after made the transaction Merchant will be notified in real time to ask his/her customer to provide additional documents for verification process. If cardholder is unable to provide sufficient documents then Universial Travel BD reverse the payment to card holder and drop Shipping is not allowed.

Customer Claim: Customer can claim the amount through his/her card issuer bank up to 60 days for local/international visa/master card if service not delivered. In this case merchant has to be provided service delivered confirmation documents else Iskander Air can hold that dispute amount.